Amer Club's Privacy Policy

1 Introduction

Amer Club (referred to herein as "we", "the Platform", or "the Company") takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how long we retain it, and how we keep it secure.

We believe transparency is the foundation of trust. This Privacy Policy is written in plain, straightforward language so you always know exactly what happens with your data. Amer Club's Privacy Policy is developed in accordance with international data protection standards.

This policy applies to the Amer Club website, mobile app, and all other digital services. It comes into effect whenever you use any of our services.

2 What Information We Collect

Amer Club collects several types of information from you. This falls into two categories: information you provide directly, and information we collect automatically.

Information Provided Directly

• Identity Information: Your full name, date of birth, national ID number, or passport details.
• Contact Information: Email address, mobile number, and home address.
• Financial Information: Payment method details such as bKash/Nagad number (stored with full security).
• KYC Documents: Documents submitted for identity verification.
• Account Information: Username, password (encrypted), and security question answers.

Automatically Collected Information

• Device Information: Your device type, operating system, and browser version.
• Log Data: IP address, access timestamps, and list of pages visited.
• Transaction History: Complete records of deposits, withdrawals, and betting activity.
• Cookies & Tracking Data: Information related to session cookies, preferences, and browsing behavior.

3 How Your Information Is Used

Amer Club uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide betting, Live Casino, Sports, and other gaming services.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To handle your queries and resolve any complaints.
• Promotion Notifications: To keep you informed about relevant offers and bonuses (you may opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform quality and enhance the user experience.

4 Information Sharing & Disclosure

Amer Club does not sell or rent your personal information to any third party. However, limited data may be shared in certain specific circumstances:

When Information Is Shared

• Payment Service Providers: Only the necessary information is shared with the relevant payment gateway to process deposits and withdrawals.
• Law Enforcement Agencies: Where required by a court order or government directive, data will be disclosed in accordance with applicable law.
• Technical Service Providers: Contracted partners for server hosting or security services, bound by strict confidentiality agreements.
• Fraud Prevention: With relevant authorities to detect money laundering or suspicious financial activity.

5 Cookie Policy

Amer Club uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and more. Disabling these may affect certain features.
• Analytics Cookies: Helps analyze site usage so we can improve our services.
• Marketing Cookies: To show you personalized promotional content. You can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

6 Data Retention Period

Amer Club retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: A minimum of 7 years, as required under financial regulatory law.
• KYC Documents: Up to 5 years after account closure.
• Cookies & Session Data: Upon session expiry or a maximum of 12 months.
• Customer Support Contact: 3 years after last contact.

7 Your Rights

Amer Club respects your right to control your personal data. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Deletion: In certain circumstances, you may request deletion of your data (unless a legal obligation requires otherwise).
• Right to Restrict Processing: You may request that the processing of your data be restricted for specific reasons.
• Data Portability: You can request a copy of your data in a readable, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8 Minor Protection

Amer Club is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

Every user's age is verified at registration. If we become aware that a minor is using our platform, their account will be suspended immediately and all associated data will be deleted.

9 Security Measures

Amer Club protects your data using industry-leading security measures. Our security infrastructure operates across multiple layers of protection.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): Additional OTP verification required at account login.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Suspicious Activity Detection: Our AI-powered system monitors for unusual activity 24/7.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.

That said, no system is 100% impenetrable. We encourage you to take precautions as well — use a strong password, never share your login details with anyone, and avoid logging in over public Wi-Fi.

10 Privacy Policy Updates

Amer Club may update this Privacy Policy from time to time. Before any changes take effect, we will post a notice on our website and notify you at your registered email address.

For significant changes, we will seek your explicit consent where possible. Continued use of our services after any update constitutes acceptance of the revised policy.

The date of the latest update will always be shown at the top of this page. We recommend checking back regularly.

11 Contact

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team will handle your matter with the utmost care.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 24–48 hours